WHAT IS YOUR RETURN POLICY?
At DRI DUCK, you can return an item within 60 days from the date of delivery. Once the return has been requested, you have 28 days to return the goods. If you exceed this timeframe, unfortunately, w
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HASSLE-FREE RETURNS
HOW DO I MAKE A RETURN?
We are happy to provide you with all the relevant steps to make a return from our returns platform. Follow the steps on the DRI DUCK portal to request your return by clicking here. Using the provided label, you may drop off your package at any UPS lo
HOW CAN I EXCHANGE AN ITEM?
DRI DUCK does not currently offer exchanges. One option is to return for store credit via a DRI DUCK e-gift card. Enjoy the benefit of no return shipping fee for store credit returns.
I RETURNED MY ORDER, HOW LONG DOES THE REFUND TAKE?
When you return a DRI DUCK package, your refund process will begin once the package is dropped off at a UPS drop box or return center and scanned. Typically, it takes up to 24 hours for the return to be scanned. Refunds applied to your original payme
HOW SHOULD I PREPARE MY PACKAGE FOR RETURN?
To have your package ready for return, please follow these easy steps. To make sure we can process your return successfully, please adhere to the requirements below when returning your package:. DRI DUCK reserves the right to refuse returns that show
CAN I GROUP MULTIPLE ORDERS IN A SINGLE RETURN?
Items from multiple orders should not be combined in one return, as doing so will result in significant processing delays and an inaccurate refund.
MY RETURN REQUEST IS UNDER REVIEW, WHAT SHOULD I DO?
When you create a return request and select the return reason "Item was damaged", we need to review the issue according to our policy before approving your return. If you select the return reason "It was damaged", be prepared to submit a photo of the
I HAVE ISSUES GENERATING MY RETURN LABEL, WHAT SHOULD I DO?
Sometimes, due to temporary system issues, the system is not able to generate the return label and an error message. If this happens to you, please contact us directly to provide you with the return shipping label.
WHERE CAN I DROP OFF MY PACKAGE FOR RETURN?
Once you request a return, at the end of the return process you will obtain a return label to download. The label will be automatically displayed both the address the parcel must be shipped to and the courier that has been assigned to your return. To
I WANT TO RETURN A GIFT. HOW DO I DO THAT?
Items received as gifts, purchased from driduck.com, may be refunded in the form of a DRI DUCK e-gift card. An order number & shipping zip code is required to process a gift return. If you don’t have this information select, Don’t have this informati
I AM RETURNING AN ITEM PURCHASED WITH AN E-GIFT CARD. HOW WILL I RECEIVE MY REFUND?
A DRI DUCK e-gift card will be issued to you once your return order is in transit. The e-gift card will be sent to the email used to make the original purchase.