What is your return policy?
At DRI DUCK, you can return an item within 60 days from the date of delivery. Once the return has been requested, you have 28 days to return the goods.
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HASSLE-FREE RETURNS
How do I make a return?
We’re sorry your DRI DUCK gear didn’t work out, and we’re happy to help you with a return!. To get started, please visit our Returns Portal and follow the step-by-step instructions to request your return. You'll need your order number and the email a
How can I exchange an item?
We want you to love your DRI DUCK as much as we do! However, DRI DUCK does not currently offer exchanges. Read our exchange policy.
I returned my order, how long does the refund take?
Thanks for sending your item back. Here's what to expect next:. As soon as your return is dropped off at a UPS location and scanned, the refund process begins. In most cases, this happens within 24 hours of drop-off. If you selected a refund back to
How should I prepare my package for return?
We want to ensure your return is processed smoothly and without delays. Please follow these guidelines when preparing your package. To be accepted for return, items must meet the following conditions:. Items that do not meet these requirements may be
Can I group multiple orders in a single return?
To ensure your return is processed quickly and accurately, please do not combine items from multiple orders into one return package. Each order must be returned separately using its own return request through our Returns Portal. Combining orders may
My return request is under review, what should I do?
When you create a return request and select the return reason "Item was damaged", we need to review the issue according to our policy before approving your return.
I have issues generating my return label, what should I do?
Sometimes, due to temporary system issues, the system is not able to generate the return label and an error message. If this happens to you, please contact us directly to provide you with the return shipping label.
Where can I drop off my package for return?
Once you complete your return request through our Returns Portal, you’ll receive a downloadable shipping label. This label will include:. Where to Drop Off Your Package:. You can drop off your return at any UPS location or UPS drop box. Need help fin
I am returning an item purchased with a e-gift card. How will I received my refund?
If you return an item purchased using a DRI DUCK e-gift card, your refund will be issued back to a new e-gift card. This new gift card will be sent to the email address used during the original return process. Once your return is in transit, your ref
I want to return a gift. How do I do that?
We’re happy to help with gift returns! If you received an item as a gift and it was purchased on driduck.com, you can return it for a DRI DUCK e-gift card through our easy-to-use Returns Portal. To start your return, you’ll need:. Don’t have this inf