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Sometimes, due to temporary system issues, the system is not able to generate the return label and an error message.If this happens to you, please&#xA0;<a class="fr-strong" href="https://contact.gorgias.help/forms/g10ez28r">contact us</a>&#xA0;directly to provide you with the return shipping label.

Sometimes, due to temporary system issues, the system is not able to generate the return label and an error message. If this happens to you, please contact us directly to provide you with the return shipping label.

I HAVE ISSUES GENERATING MY RETURN LABEL, WHAT SHOULD I DO?

HASSLE-FREE RETURNS

WHAT IS YOUR RETURN POLICY?

HOW DO I MAKE A RETURN?

HOW CAN I EXCHANGE AN ITEM?

I RETURNED MY ORDER, HOW LONG DOES THE REFUND TAKE?

HOW SHOULD I PREPARE MY PACKAGE FOR RETURN?

CAN I GROUP MULTIPLE ORDERS IN A SINGLE RETURN?

MY RETURN REQUEST IS UNDER REVIEW, WHAT SHOULD I DO?

WHERE CAN I DROP OFF MY PACKAGE FOR RETURN?

I WANT TO RETURN A GIFT. HOW DO I DO THAT?

I AM RETURNING AN ITEM PURCHASED WITH AN E-GIFT CARD. HOW WILL I RECEIVE MY REFUND?

WHERE IS MY ORDER AND HOW CAN I TRACK IT?

WHAT ARE THE GENERAL SHIPPING TIMES FOR A PURCHASE?

WHEN WILL I RECEIVE MY ORDER?

DO YOU SHIP WORLDWIDE? ARE THERE ANY STORES AROUND ME?

DO YOU OFFER FREE SHIPPING?

MY PACKAGE IS MISSING, WHAT SHOULD I DO?

HOW CAN I CHANGE MY DELIVERY ADDRESS?

SHIPPING & DELIVERY

I DIDN'T RECEIVE MY ORDER CONFIRMATION, WHAT SHOULD I DO?

HOW CAN I CHECK MY ORDER STATUS?

I RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?

I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

I AM MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

CAN I MODIFY OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

WHAT IS DRI DUCK'S WARRANTY?

DO YOU OFFER WHOLESALE OR BULK PURCHASING OPTIONS?

WHY WAS MY ORDER CANCELED AND REFUNDED?

ORDER HISTORY

ORDERS

I'VE CANCELLED MY ORDER, WHEN WILL MY MONEY BE AVAILABLE AGAIN?

TAXES

IS PAYMENT SECURE ON YOUR SITE?

HOW DO I PAY WITH SHOP PAY?

HOW DO I PAY USING A GIFT CARD?

HOW CAN I PAY MY ORDER IN INSTALLMENTS?

WHAT ARE THE AVAILABLE PAYMENT METHODS?

WHEN WILL I BE CHARGED FOR MY ORDER?

HOW CAN I USE A PROMOTIONAL CODE?

I CAN'T USE A PROMO CODE I RECEIVED, WHAT SHOULD I DO?

HOW DO I PAY WITH PAYPAL?

WHY WAS I CHARGED TWICE WHEN PURCHASING THROUGH THE WEBSITE?

HOW CAN I PURCHASE A DRI DUCK GIFT CARD?

DO GIFT CARDS EXPIRE?

I CANNOT COMPLETE MY ORDER, WHAT SHOULD I DO?

PAYMENTS

DRI DUCK SIZE & FIT GUIDE

WHERE IS DRI DUCK MADE?

SIZE & FIT

HOW DO I SIGN IN?

I'VE FORGOTTEN MY PASSWORD, HOW DO I RESET IT?

HOW CAN I SUBSCRIBE TO YOUR NEWSLETTER TO STAY UPDATED ON NEW LAUNCHES?

HOW DOES DRI DUCKS REFERRAL PROGRAM WORK?

HOW CAN I GET A DISCOUNT?

ACCOUNT & REWARDS

CARE INSTRUCTIONS

I HAVE A ZIPPER ISSUE, WHAT SHOULD I DO?

PRODUCT CARE

PROMOTIONAL TERMS & POLICY

I HAVE ISSUES GENERATING MY RETURN LABEL, WHAT SHOULD I DO?Updated a year ago