My return request is under review, what should I do?Updated 6 days ago

If you selected “Item was damaged” as your reason for return, your request is being reviewed by our team in accordance with our return policy.

What You Need to Know:

To process returns for damaged or defective items, we’ll need to verify the issue first. You’ll be asked to submit a photo clearly showing the damage or defect. This helps us ensure a smooth and accurate resolution.

What Happens Next:

• If your request is missing the required photo, we’ll follow up with a request for more information.
• If we don’t receive the requested info, your return request may be rejected.

Tip: Including a clear image at the time of your return request will help speed up the process and avoid delays.

Need Help?

For step-by-step guidance, see: I received a faulty item. What should I do?

More questions? Reach out 🙂