ORDERS

I didn't receive my order confirmation, what should I do?

After placing your order on driduck.com, you should receive a confirmation email within a few minutes. This email includes your order number and a summary of the items you purchased. The subject line will look something like: “Your Order ###### is Co

How can I check my order status?

Thanks for your order — we’re excited for you to get your DRI DUCK gear!. Here’s how to quickly check your order status:. After placing your order, you’ll get two emails:. Click the “Track Your Package” button to see the latest shipping updates from

I received a faulty item, what should I do?

We’re sorry to hear that something wasn’t right with your DRI DUCK gear. Quality is our top priority, and we’re here to help make it right!. Please send an email to our CX team at [email protected] with any images of the issue, as well as your orde

I received an incorrect item, what should I do?

In the event that you receive an incorrect product or incorrect size - please contact us through our contact form providing the following information:. Here is what we need from you:. Please reach out to us through our Contact Form or by email, and i

I am missing an item from my order, what should I do?

We’re sorry to hear that an item may be missing from your order — we know how frustrating that can be, and we’re here to help!. Before contacting our team, we kindly recommend double-checking the following:. What we'll do:. If the item is confirmed m

Can I modify or cancel my order?

Thanks for shopping at DRI DUCK — we’re excited for you to get your gear!. Because we begin processing orders quickly to ensure fast delivery, we’re typically only able to make updates if we hear from you within 20 minutes of placing the order. After

What is DRI DUCK's warranty?

DRI DUCK guarantees the quality of all products purchased through driduck.com. If you receive a defective product, please contact us right away. We want to make sure you are absolutely satisfied with your purchase!. This is what must be provided:. If

Do you offer wholesale accounts?

Thank you for your interest in carrying DRI DUCK!. At this time, DRI DUCK does not offer direct wholesale accounts for businesses involved in personalization, promotional product sales, or online retail platforms such as Amazon. However, you can sour

Do you offer bulk discounts?

While we don’t currently offer standard bulk discounts for large orders placed on driduck.com, we encourage you to sign up for our newsletter at the bottom of our homepage to receive exclusive discounts and early access to promotions. Additionally, w

Why was my order cancelled and refunded?

We’re sorry your order didn’t go through — we know how frustrating that can be. While cancellations are rare, here are a few reasons why your order may have been canceled and refunded:. If your order is canceled, all charges will be automatically ref

How do I check my order history?

We are happy to assist you with finding your past order history!. Please follow the steps below. More questions? Reach out 🙂