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DRI DUCK Help Center

We&#x2019;re sorry to hear that something wasn&#x2019;t right with your DRI DUCK gear. Quality is our top priority, and we&#x2019;re here to help make it right!Please send an email to our CX team at <a href="mailto:support@driduck.com">support@driduck.com</a> with any images of the issue, as well as your order number for further assistance.&#xA0;If you prefer, you may also complete our Contact Us form <a href="https://www.driduck.com/pages/help-center/?hcUrl=%252Fen-US%252Fcontact">here&#xA0;</a>and upload any applicable attachments - our team will get back to you ASAP.

We’re sorry to hear that something wasn’t right with your DRI DUCK gear. Quality is our top priority, and we’re here to help make it right!. Please send an email to our CX team at support@driduck.com with any images of the issue, as well as your orde

I received a faulty item, what should I do?

ORDERS

What is your return policy?

How do I make a return?

How can I exchange an item?

I returned my order, how long does the refund take?

How should I prepare my package for return?

Can I group multiple orders in a single return?

My return request is under review, what should I do?

I have issues generating my return label, what should I do?

Where can I drop off my package for return?

I am returning an item purchased with a e-gift card. How will I received my refund?

I want to return a gift. How do I do that?

HASSLE-FREE RETURNS

Where is my order and how can I track it?

What are the general shipping times for a purchase?

When will I receive my order?

Do you ship worldwide? Are there any stores around me?

Do you offer free shipping?

My package is missing, what should I do?

How can I change my delivery address?

SHIPPING & DELIVERY

I didn't receive my order confirmation, what should I do?

How can I check my order status?

I received an incorrect item, what should I do?

I am missing an item from my order, what should I do?

Can I modify or cancel my order?

What is DRI DUCK's warranty?

Do you offer wholesale accounts?

Do you offer bulk discounts?

Why was my order cancelled and refunded?

How do I check my order history?

I've cancelled by order, when my I receive my refund?

Taxes on your order

Is my payment secure on your site?

How do I purchase with Shop Pay?

How do I pay using a gift card?

How can I pay in installments?

What are the available payment methods?

When will I be charged for my order?

How do I apply a promo code?

My promo code is not working, what should I do?

How do I pay with PayPal?

Why was I charged twice?

How can I purchase a DRI DUCK e-gift card?

Do DRI DUCK e-gift cards expire?

I cannot complete by order, what should I do?

PAYMENTS

Care instructions

DRI DUCK size & fit guide

I have zipper issue, what should I do?

Where is DRI DUCK made?

PRODUCT DETAILS

HOW DO I SIGN IN?

I'VE FORGOTTEN MY PASSWORD, HOW DO I RESET IT?

HOW CAN I SUBSCRIBE TO YOUR NEWSLETTER TO STAY UPDATED ON NEW LAUNCHES?

HOW DOES DRI DUCKS REFERRAL PROGRAM WORK?

HOW CAN I GET A DISCOUNT?

ACCOUNT & REWARDS

I received a faulty item, what should I do?Updated 7 days ago