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SHIPPING & DELIVERY

Where is my order and how can I track it?

You will receive estimated delivery times during checkout when selecting your preferred shipping method. These estimates are provided by the carrier. You can also access your order details through the "View Your Order" link in your confirmation email

What are the general shipping times for a purchase?

Orders placed Monday through Friday will be processed and shipped within 1-2 business days. The in-transit shipping timing (once the item has been picked up from our warehouse by the carrier) will depend on the delivery address.

When will I receive my order?

All orders are subject to a processing time that is separate from the shipping time. Orders are shipped within 1-2 business day after the order has been placed, except if placed during the weekend or during a holiday. In that case, it would be proces

Do you ship worldwide? Are there any stores around me?

DRI DUCK is an online-only retailer and do not operate any physical storefronts at this time. All orders are processed and shipped from our warehouse located in Edwardsville, Kansas. At this time, we do not ship outside of the United States. However,

Do you offer free shipping?

Free shipping is applicable on orders with a $99 subtotal (after discounts applied and before tax). More questions? Reach out 🙂

My package is missing, what should I do?

Didn't receive your order even though the tracking link says it was delivered? If you think your package is lost or missing, we advise you to check with the members of your household and neighbors to find out if they have received or seen your packa

How can I change my delivery address?

Once your order has been placed, you might still be able to update your delivery address, but this will depend on the status of your order. Please contact us and provide the following information.

DRI DUCK Holiday closure dates

Our team takes time off on the following U.S. holidays to rest, recharge, and spend time with loved ones. During these dates, our warehouse and customer service team will be offline. Orders placed during closures will be processed on the next busines