My package is missing, what should I do?Updated 8 days ago

We understand how frustrating it can be when a package is marked "delivered" but hasn’t arrived. Let’s walk through a few steps that typically help resolve the issue quickly:

Start with these quick checks:

• Look around your property. Carriers may leave packages in hidden or secure locations like porches, side doors, garages, mailrooms, or behind planters.
• Ask household members or neighbors. Sometimes a neighbor, roommate, or building manager accepts packages on your behalf.
• Check with your local carrier. Contact your local USPS or UPS office directly — they may have more details or recall the delivery.

Still can't locate your order?

If you’ve confirmed the shipping address and checked with your carrier and neighbors but the package is still missing, please reach out to us at [email protected].

We’ll start a missing package investigation with the carrier and work with you toward a resolution.

Please note: Due to carrier policies, investigations typically take 8–10 business days, and may take longer during peak shipping seasons.

More questions? Reach out 🙂