Feel free to chat live with us, we will reply during business hours.

Click 'contact us' (right above) to reach out to our support team or email support@driduck.com.

Monday - Friday 8:00 AM-5:00 PM Central

Need immediate help? Give us a call! If we miss you, we'll call right back.
Office Hours: Monday- Friday, 8am- 5pm ct.

Home

Contact Us

DRI DUCK Help Center

Free shipping is applicable on orders with a $99 subtotal (after discounts applied and before tax).More questions?&#xA0;<a href="https://driduck.gorgias.help/en-US/contact" style=" text-decoration: none;" id="isPasted">Reach out</a> &#x1F642;

Free shipping is applicable on orders with a $99 subtotal (after discounts applied and before tax). More questions? Reach out 🙂

Do you offer free shipping?

SHIPPING & DELIVERY

What is your return policy?

How do I make a return?

How can I exchange an item?

I returned my order, how long does the refund take?

How should I prepare my package for return?

Can I group multiple orders in a single return?

My return request is under review, what should I do?

I have issues generating my return label, what should I do?

Where can I drop off my package for return?

I am returning an item purchased with a e-gift card. How will I received my refund?

I want to return a gift. How do I do that?

HASSLE-FREE RETURNS

Where is my order and how can I track it?

What are the general shipping times for a purchase?

When will I receive my order?

Do you ship worldwide? Are there any stores around me?

My package is missing, what should I do?

How can I change my delivery address?

DRI DUCK Holiday closure dates

I didn't receive my order confirmation, what should I do?

How can I check my order status?

I received a faulty item, what should I do?

I received an incorrect item, what should I do?

I am missing an item from my order, what should I do?

Can I modify or cancel my order?

What is DRI DUCK's warranty?

Do you offer wholesale accounts?

Do you offer bulk discounts?

Why was my order cancelled and refunded?

How do I check my order history?

ORDERS

I've cancelled by order, when my I receive my refund?

Taxes on your order

Is my payment secure on your site?

How do I purchase with Shop Pay?

How do I pay using a gift card?

How can I pay in installments?

What are the available payment methods?

When will I be charged for my order?

How do I apply a promo code?

My promo code is not working, what should I do?

How do I pay with PayPal?

Why was I charged twice?

How can I purchase a DRI DUCK e-gift card?

Do DRI DUCK e-gift cards expire?

I cannot complete by order, what should I do?

PAYMENTS

Care instructions

DRI DUCK size & fit guide

I have zipper issue, what should I do?

Where is DRI DUCK made?

Do you offer decoration or embroidery services?

When are you expecting a restock?

Are DRI DUCK Products PFAS-Free?

PRODUCT DETAILS

HOW DO I SIGN IN?

I'VE FORGOTTEN MY PASSWORD, HOW DO I RESET IT?

HOW CAN I SUBSCRIBE TO YOUR NEWSLETTER TO STAY UPDATED ON NEW LAUNCHES?

HOW DOES DRI DUCKS REFERRAL PROGRAM WORK?

HOW CAN I GET A DISCOUNT?

ACCOUNT & REWARDS

Do you offer free shipping?Updated 2 months ago