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DRI DUCK Help Center

We&apos;re sorry you&apos;re having trouble with your promo code!Please keep the following in mind when applying a discount:<ul data-start="279" data-end="557"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Only one promo code can be used per order.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Promo codes typically do not apply to sale items unless otherwise specified.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Some codes come with specific conditions such as minimum purchase amounts, item exclusions, valid timeframes, customer eligibility, or usage limits.</li></ul>*See further&#xA0;<a href="https://driduck.gorgias.help/en-US/391425-64c5534b04844f9fbe42b8ebddc74084" style=" text-decoration: none;" id="isPasted">Promotions &amp; Discount Terms</a>If you&apos;ve reviewed all of the above and still receive an error, please take a screenshot of your shopping cart showing the code you&apos;re trying to apply and reach out to us. We&apos;ll be happy to help!More questions?&#xA0;<a href="https://www.driduck.com/pages/help-center/?hcUrl=%25252Fen-US%25252Fcontact" style=" text-decoration: none;" id="isPasted">Reach out&#xA0;</a>&#x1F642;

We're sorry you're having trouble with your promo code!. Please keep the following in mind when applying a discount:. *See further Promotions & Discount Terms. If you've reviewed all of the above and still receive an error, please take a screenshot o

My promo code is not working, what should I do?

PAYMENTS

What is your return policy?

How do I make a return?

How can I exchange an item?

I returned my order, how long does the refund take?

How should I prepare my package for return?

Can I group multiple orders in a single return?

My return request is under review, what should I do?

I have issues generating my return label, what should I do?

Where can I drop off my package for return?

I am returning an item purchased with a e-gift card. How will I received my refund?

I want to return a gift. How do I do that?

HASSLE-FREE RETURNS

Where is my order and how can I track it?

What are the general shipping times for a purchase?

When will I receive my order?

Do you ship worldwide? Are there any stores around me?

Do you offer free shipping?

My package is missing, what should I do?

How can I change my delivery address?

SHIPPING & DELIVERY

I didn't receive my order confirmation, what should I do?

How can I check my order status?

I received a faulty item, what should I do?

I received an incorrect item, what should I do?

I am missing an item from my order, what should I do?

Can I modify or cancel my order?

What is DRI DUCK's warranty?

Do you offer wholesale accounts?

Do you offer bulk discounts?

Why was my order cancelled and refunded?

How do I check my order history?

ORDERS

I've cancelled by order, when my I receive my refund?

Taxes on your order

Is my payment secure on your site?

How do I purchase with Shop Pay?

How do I pay using a gift card?

How can I pay in installments?

What are the available payment methods?

When will I be charged for my order?

How do I apply a promo code?

How do I pay with PayPal?

Why was I charged twice?

How can I purchase a DRI DUCK e-gift card?

Do DRI DUCK e-gift cards expire?

I cannot complete by order, what should I do?

DRI DUCK size & fit guide

Where is DRI DUCK made?

SIZE & FIT

HOW DO I SIGN IN?

I'VE FORGOTTEN MY PASSWORD, HOW DO I RESET IT?

HOW CAN I SUBSCRIBE TO YOUR NEWSLETTER TO STAY UPDATED ON NEW LAUNCHES?

HOW DOES DRI DUCKS REFERRAL PROGRAM WORK?

HOW CAN I GET A DISCOUNT?

ACCOUNT & REWARDS

Care instructions

I have zipper issue, what should I do?

PRODUCT CARE

My promo code is not working, what should I do?Updated 18 hours ago