I cannot complete by order, what should I do?Updated 18 hours ago
We’re sorry to hear you’re having trouble checking out. Here are a few things you can try based on the issue you’re seeing:
“Your payment details couldn’t be verified”- Double-check that all information is correct, including:
- Credit card number
- Name on the card
- Billing address and ZIP code
- Expiration date and security code
If your card was declined- This may mean your bank did not approve the transaction. Common reasons include:
- Insufficient funds
- Bank security blocks
- Card not authorized for online or international purchases
We recommend contacting your bank directly to verify.
“Your card does not support this type of purchase”:
- Make sure your card doesn’t have cross-border or online restrictions
- Some debit cards may require a PIN entry, which isn’t supported at online checkout
You can also review the payment methods we accept here.
If the website is freezing or unresponsive:
- Try closing all browser tabs and reopening the site
- Clear your browser’s cookies and cache
- Try a different device or browser
Still having trouble?
Please take a screenshot (or a short screen recording if possible) and contact us with as many details as you can. Our team will be happy to help troubleshoot further.
More questions? Reach out 🙂