Shipping & Delivery
Where is my order and how can I track it?
Due to a recent surge in order volume, our shipping times may be slightly delayed. Our team is working as quickly as possible to get your order packed and on its way. We appreciate your patience!. You will receive estimated delivery times during chec
What are the general shipping times for a purchase?
Orders placed Monday through Friday will be processed and shipped within 1-2 business days. The in-transit shipping timing (once the item has been picked up from our warehouse by the carrier) will depend on the delivery address.
When will I receive my order?
All orders are subject to a processing time that is separate from the shipping time. Orders are shipped within 1-2 business day after the order has been placed, except if placed during the weekend or during a holiday. In that case, it would be proces
Do you ship worldwide? Are there any stores around me?
DRI DUCK is an online-only retailer and do not operate any physical storefronts at this time. All orders are processed and shipped from our warehouse located in Edwardsville, Kansas. At this time, we do not ship outside of the United States. However,
Do you offer free shipping?
Free shipping is applicable on orders with a $99 subtotal (after discounts applied and before tax). More questions? Reach out 🙂
My package is missing, what should I do?
Didn't receive your order even though the tracking link says it was delivered? If you think your package is lost or missing, we advise you to check with the members of your household and neighbors to find out if they have received or seen your packa
How can I change my delivery address?
Once your order has been placed, you might still be able to update your delivery address, but this will depend on the status of your order. Please contact us and provide the following information.
DRI DUCK Holiday closure dates
Our team takes time off on the following U.S. holidays to rest, recharge, and spend time with loved ones. During these dates, our warehouse and customer service team will be offline. Orders placed during closures will be processed on the next busines