Canvas Collection:Machine Wash Cold. Wash Separately. Do Not Bleach. Tumble Dry Low. Do Not Iron. Do Not Use Fabric Softener. Do Not Dry

Care instructions

At DRI DUCK, we stand behind the quality of every product ordered through driduck.com. That includes using best-in-class YKK zippers on our cotton canvas outerwear. However, even high-quality zippers can sometimes have issues, and we are here to help

At DRI DUCK, we stand behind the quality of every product ordered through driduck.com. That includes using best-in-class YKK zippers on our cotton canvas outerwear. However, even high-quality zippers can sometimes have issues, and we are here to help if that happens.How to Get Help with a Zipper IssueIf you are experiencing a zipper problem, please email us using the same email address you used when placing your order. Include the following information so we can assist you quickly:<ul data-start="706" data-end="790"><li>Order number</li><li>Product name, color and size</li><li>Clear photos showing the zipper issue</li></ul>Once we receive these details, our team will review the issue and do our best to resolve it promptly.Which Products Qualify for Zipper SupportWe can offer replacement zipper sliders or full zippers for select canvas outerwear styles, including:<ul data-start="1046" data-end="1252"><li>Cheyenne</li><li>Maverick</li><li>Force Bomber</li><li>Quest (top slider only)</li><li>Laramie</li><li>Endeavor</li><li>Yellowstone</li><li>Renegade</li><li>Yukon Flex (top slider only)</li><li>Trek Vest</li><li>Horizon</li><li>Laredo</li><li>Rambler</li></ul>We are unable to provide zipper parts or repair options for the following product types:<ul data-start="1344" data-end="1438"><li>GrizzlyTec styles</li><li>DDX performance gear</li><li>Softshells</li><li>Rainwear</li><li>Fleece</li><li>Bags</li></ul>If your product falls into one of these categories, please still reach out. We will do our best to offer a solution.How to Replace a Zipper SliderIn some cases, the issue can be resolved with a simple slider replacement. Here is how to do it:<ol data-start="1692" data-end="2046"><li>Locate the metal zipper stopper at the top of the zipper track</li><li>Use small pliers to carefully unbend and remove the metal stopper, then set it aside</li><li>Slide the old zipper slider off and thread the new one onto the track, making sure it is facing the correct direction</li><li>Reattach the metal stopper by bending it back into place with pliers</li></ol>If you are not comfortable making this repair yourself, many local tailors can assist with replacing the zipper slider.Need Help?If you are unsure whether your product qualifies or need help getting started, <a href="https://driduck.gorgias.help/en-US/contact">contact our team</a>. We are happy to help.More questions?&#xA0;<a href="https://driduck.gorgias.help/en-US/contact" style=" text-decoration: none;" id="isPasted">Reach out</a> &#x1F642;

I have zipper issue, what should I do?

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