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DRI DUCK Help Center

<span id="isPasted" style="color: rgb(87, 87, 87); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">DRI DUCK designs outerwear with three fit types: relaxed, standard, and performance. Use our size chart to find the perfect outerwear and workwear for you!<img src="https://attachments.gorgias.help/zmae/hc/a1ro/size-guide-men-copy%20(1)-64c02896-c730-4949-b0ca-900e12bb626c.webp" style="width: 690px;" class="fr-fic fr-dib"> <img src="https://attachments.gorgias.help/zmae/hc/a1ro/size-guide-women%20(2)-816cd571-f00f-40fa-8664-423ab0451dcc.webp" style="width: 692px;" class="fr-fic fr-dib"><a class="fr-strong" href="https://contact.gorgias.help/forms/g10ez28r" rel="noopener noreferrer" target="_blank">Contact us</a> for further assistance.

DRI DUCK designs outerwear with three fit types: relaxed, standard, and performance. Use our size chart to find the perfect outerwear and workwear for you!. Contact us for further assistance.

DRI DUCK size & fit guide

SIZE & FIT

What is your return policy?

How do I make a return?

How can I exchange an item?

I returned my order, how long does the refund take?

How should I prepare my package for return?

Can I group multiple orders in a single return?

My return request is under review, what should I do?

I have issues generating my return label, what should I do?

Where can I drop off my package for return?

I am returning an item purchased with a e-gift card. How will I received my refund?

I want to return a gift. How do I do that?

HASSLE-FREE RETURNS

Where is my order and how can I track it?

What are the general shipping times for a purchase?

When will I receive my order?

Do you ship worldwide? Are there any stores around me?

Do you offer free shipping?

My package is missing, what should I do?

How can I change my delivery address?

SHIPPING & DELIVERY

I didn't receive my order confirmation, what should I do?

How can I check my order status?

I received a faulty item, what should I do?

I received an incorrect item, what should I do?

I am missing an item from my order, what should I do?

Can I modify or cancel my order?

What is DRI DUCK's warranty?

Do you offer wholesale accounts?

Do you offer bulk discounts?

Why was my order cancelled and refunded?

How do I check my order history?

ORDERS

I've cancelled by order, when my I receive my refund?

Taxes on your order

Is my payment secure on your site?

How do I purchase with Shop Pay?

How do I pay using a gift card?

How can I pay in installments?

What are the available payment methods?

When will I be charged for my order?

How do I apply a promo code?

My promo code is not working, what should I do?

How do I pay with PayPal?

Why was I charged twice?

How can I purchase a DRI DUCK e-gift card?

Do DRI DUCK e-gift cards expire?

I cannot complete by order, what should I do?

PAYMENTS

Where is DRI DUCK made?

HOW DO I SIGN IN?

I'VE FORGOTTEN MY PASSWORD, HOW DO I RESET IT?

HOW CAN I SUBSCRIBE TO YOUR NEWSLETTER TO STAY UPDATED ON NEW LAUNCHES?

HOW DOES DRI DUCKS REFERRAL PROGRAM WORK?

HOW CAN I GET A DISCOUNT?

ACCOUNT & REWARDS

Care instructions

I have zipper issue, what should I do?

PRODUCT CARE

DRI DUCK size & fit guideUpdated 21 hours ago