Hassle-Free Returns & Exchanges

Sometimes things just don't work out, and that's okay.

At DRI DUCK, returns and exchanges can be requested within 60 days of delivery. Once a return or exchange is initiated, items must be shipped back within 28 days. Returns received outside of this timeframe may not be eligible for a refund, store credit, or exchange.

Return & Exchange Options

Store Credit

Returns for store credit are free of charge. Once your return is in transit, you'll receive a DRI DUCK e-gift card via email for the value of your return.

Refund to Original Payment Method

Returns for a refund to the original payment method are subject to an $8.50 processing fee, which will be deducted from your refund amount.

Exchanges

Customers are eligible for one free exchange per order. Exchanges are subject to product availability, and replacement orders will be shipped via USPS Ground Advantage. If you choose to return an item received through an exchange, it will be eligible for store credit only. Refunds to the original payment method are not available for exchanged orders.

Return Eligibility

To be eligible for a return or exchange, items must:

• Be unworn, unwashed, and in their original condition
• Have all original tags attached
• Be returned within the required timeframe

Please include the original packing materials whenever possible.

Products that have been decorated, embroidered, screen printed, or altered in any way are not eligible for return or exchange.

Items marked Final Sale are not eligible for return or exchange.

DRI DUCK reserves the right to refuse returns or exchanges that show signs of wear or do not meet the above requirements.

Additional Information

• Outbound shipping charges from the original order are non-refundable.
• Items from multiple orders should not be combined into a single return, as this may result in processing delays.
• Due to logistical challenges and increased transportation costs, return shipping for APO and FPO addresses is the responsibility of the purchaser. Also, DRI DUCK cannot offer exchanges at this time. 
• DRI DUCK only accepts returns and exchanges for products purchased directly from driduck.com. Products purchased through distributors, retailers, or other third parties must be returned to the original place of purchase.
• Items lost or damaged due to fire, flood, or other natural disasters are not eligible for return or exchange.

Defective Products & Warranty Claims

If you believe your item is defective, it may qualify for a warranty claim rather than a standard return. Please review our Warranty Policy and submit a claim for review by our team.

Learn more about our Warranty Policy here.

Shop App Orders

Orders placed using the Shop App are only eligible for refunds to the original payment method. Store credit and exchanges are not available as a refund option for these purchases.

Need to make a return? Visit our returns portal to get started.

More questions? Reach out 🙂